FAQs

We’ve been proudly serving watch and jewelry enthusiasts since 1999 in Boca Raton, Florida. What began as a passion for fine timepieces has grown into a trusted destination for collectors and first-time buyers alike.

We take time to know our clients and every piece we handle—each watch and jewel is carefully selected, inspected, and presented with the highest attention to detail.

We’re an independent reseller, which allows us to source rare, discontinued, and collectible pieces directly from our trusted network.

Our boutique is located at 4400 N Federal Hwy, Suite 116 in Boca Raton, Florida, and we welcome visitors by appointment.

We’ve been in the industry for over two decades, building long-standing relationships with clients and collectors around the world.

Every item is verified by two certified watchmakers to ensure authenticity, performance, and condition before it reaches our showroom.

Each listing clearly states if original box and papers are included; if not, we provide a Jewels in Time travel roll for safe storage.

Yes, you’re welcome to request additional photos, videos, or a detailed condition report before completing your purchase.

Yes, all photos are of the exact item available, taken in our showroom to show its true condition.

We specialize in both watches and fine jewelry, with a wide selection available in-store.

Yes, we offer professional resizing and custom design services to ensure a perfect fit and personal touch.

Yes, our in-house experts provide professional jewelry repair, refinishing, and polishing services.

We provide complimentary appraisals for in-store purchases and formal appraisals for outside items starting at $150.

We purchase watches outright once they’ve been authenticated; we do not offer consignment services.

Yes, we accept multiple pieces toward a single purchase.

The process varies depending on market demand and item condition but is handled as efficiently as possible.

We cannot provide offers before authentication, but understanding your value expectations helps determine if it’s suitable for inspection.

Yes, most watches are serviced and refinished before sale, unless noted otherwise for collector preservation.

Most pieces are polished to restore their beauty, while rare collector watches are kept unpolished to maintain originality.

Yes, all mechanical watches include a two-year service warranty and are cared for by our in-house technicians.

Our warranty covers internal movement functions and performance but does not include external wear, damage, or water resistance.

All warranty services are performed in-house by our certified watchmakers.

We don’t offer lifetime plans, but polishing services are available starting around $150 depending on the model.

Yes, our specialists can help you choose the perfect watch or jewelry piece for any milestone or celebration.

Yes, we offer private virtual appointments via WhatsApp or FaceTime for your convenience.

Yes, you can contact us directly at sales@jewelsintime.com or text us at 561-368-1454 for personal assistance.

Every shipment is fully insured, and in the rare event of loss or theft, we will refund or replace the item.

Yes, in-store pickup is available with a valid government-issued ID.

All orders are shipped fully insured via FedEx, with armored transport available for high-value shipments.

International clients are responsible for return shipping and insurance, and our team will guide you through the process.

Yes, our site is SSL-certified, and all customer information is handled securely and confidentially.

No, we do not share or sell customer information under any circumstances.

Yes, we can notify you when specific models or brands become available.

We currently accept wire transfers and all major credit cards but do not accept cryptocurrency.

Yes, all payments are processed securely, and we may request ID verification for your protection.

No, we do not charge any additional fees for credit card payments.

Yes, we can hold a watch for up to three days with a 25% non-refundable deposit.

Our system supports one card per transaction, but we can arrange partial wire and card payments upon request.

Before we can make an offer, every watch needs to be authenticated in person. If you let us know what you’re hoping to receive, we can determine whether it’s worth moving forward for inspection. After it’s verified, we’ll be able to provide an accurate price.

Most watches can be adjusted by adding extra links. We’d be happy to assist you with sizing options or help source additional links to ensure a perfect fit.

Watches are sold with the same number of links as when we purchase them, which are typically sized for standard wrist lengths. Additional links are sold separately, and because they’re sourced from reputable suppliers and vary in cost, we charge only the actual cost of the replacement link.